Call Center Customer Service Representative
1.
5 Lake Elsinore, CA Lake Elsinore, CA Part-time Part-time $17 - $20 an hour $17 - $20 an hour 16 hours ago 16 hours ago 16 hours ago PART-TIME OPPORTUNITY Monday-Friday 12:
30 PM - 6:
00 PM JOB TITLE:
Call Center - Scheduling Coordinator DEPARTMENT:
Call Center REPORTS TO (Job Title):
Manager of Sales JOB
Summary:
Responsible for being the initial contact point for new clients and home owners.
Ability to answer, screen, and forward incoming phone calls, texts, and emails.
Responsible for being able schedule new clients.
Able to pick up on caller's personality traits and match them with Sales Representative with similar traits.
Ability to identify caller's needs, clarify information and services, research every issue, and able to provide a timely solution or outcome.
Keeps customer service/satisfaction at the highest priority.
Supports the management and mission of the company.
KEY PERFORMANCE INDICATORS:
Number of booked appointments & Confirmed scheduled percentage, ESSENTIAL JOB FUNCTIONS:
- Manage large amounts of inbound and outbound calls in a timely manner - Handle two (2) or more phone lines - Follow communication protocol when handling various topics - Identify customer/client's needs, clarify information, and confirm their understanding of items discussed - Understanding of the appointment scheduling process - Scheduling of appropriate sales representative - Verifying correct customer information is registered - Verify any documentation is obtained - Schedule appointment for sales representative - Communicate with customer/client - Keeping updated notes, calendar, and activities in company CRM - Informing homeowner and/or sales representative of any changes - Discussing sales duration and expectations - Communicate with sales representative - Keeping updated notes, calendar, and activities in company CRM - Informing Sales Rep/Production of any changes to the schedule - Collaborates with managers to create efficiencies related to company activities.
- Regular and punctual attendance.
- Ability to legally drive a motor vehicle.
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, and TALENTS:
- Knowledge of construction, concrete or related principles and practices.
- Knowledge of foundation systems and procedures including piers, anchors, and waterproofing.
- Skill in operating personal computer and programs such as company CRM and other business software.
- Excellent organizational skills - Exceptional Customer service attitude - Professional writing and verbal communication skills - Skill in logic and math.
- Ability to interpret complex information or instructions into understandable job specifications, measurements, instructions and standards.
- Ability to communicate with subordinates about job generalities and specifics--to give instruction.
- Ability to motivate, guide and direct clients to confirmed appointment - Possess talent and personal traits:
- Self Management - Leading Others - Accountability for Others - Results Orientation - Customer Focus - Self Starting - Goal Achievement - Integrity EDUCATION AND
Experience:
An equivalent combination of education and experience to illustrate a proven track record in the business field.
Job Type:
Part-time Pay:
$17.
00 - $20.
00 per hour Expected hours:
27.
50 per week Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Are you familiar with Google Maps? Do you have any basic construction knowledge? If so, please explain Do you have any experience managing/responding to web chat messages? If so, please explain Are you available to work 12:
30 pm to 6:
00 pm, Monday-Friday?
Experience:
Call Center/ Customer Service:
1 year (Preferred) Work Location:
In person 2 years Monday to Friday In-person Office Are you familiar with Google Maps? Do you have any basic construction knowledge? If so, please explain Do you have any experience managing/responding to web chat messages? If so, please explain Are you available to work 12:
30 pm to 6:
00 pm, Monday-Friday? Call Center/ Customer Service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Lake Elsinore, CA Lake Elsinore, CA Part-time Part-time $17 - $20 an hour $17 - $20 an hour 16 hours ago 16 hours ago 16 hours ago PART-TIME OPPORTUNITY Monday-Friday 12:
30 PM - 6:
00 PM JOB TITLE:
Call Center - Scheduling Coordinator DEPARTMENT:
Call Center REPORTS TO (Job Title):
Manager of Sales JOB
Summary:
Responsible for being the initial contact point for new clients and home owners.
Ability to answer, screen, and forward incoming phone calls, texts, and emails.
Responsible for being able schedule new clients.
Able to pick up on caller's personality traits and match them with Sales Representative with similar traits.
Ability to identify caller's needs, clarify information and services, research every issue, and able to provide a timely solution or outcome.
Keeps customer service/satisfaction at the highest priority.
Supports the management and mission of the company.
KEY PERFORMANCE INDICATORS:
Number of booked appointments & Confirmed scheduled percentage, ESSENTIAL JOB FUNCTIONS:
- Manage large amounts of inbound and outbound calls in a timely manner - Handle two (2) or more phone lines - Follow communication protocol when handling various topics - Identify customer/client's needs, clarify information, and confirm their understanding of items discussed - Understanding of the appointment scheduling process - Scheduling of appropriate sales representative - Verifying correct customer information is registered - Verify any documentation is obtained - Schedule appointment for sales representative - Communicate with customer/client - Keeping updated notes, calendar, and activities in company CRM - Informing homeowner and/or sales representative of any changes - Discussing sales duration and expectations - Communicate with sales representative - Keeping updated notes, calendar, and activities in company CRM - Informing Sales Rep/Production of any changes to the schedule - Collaborates with managers to create efficiencies related to company activities.
- Regular and punctual attendance.
- Ability to legally drive a motor vehicle.
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, and TALENTS:
- Knowledge of construction, concrete or related principles and practices.
- Knowledge of foundation systems and procedures including piers, anchors, and waterproofing.
- Skill in operating personal computer and programs such as company CRM and other business software.
- Excellent organizational skills - Exceptional Customer service attitude - Professional writing and verbal communication skills - Skill in logic and math.
- Ability to interpret complex information or instructions into understandable job specifications, measurements, instructions and standards.
- Ability to communicate with subordinates about job generalities and specifics--to give instruction.
- Ability to motivate, guide and direct clients to confirmed appointment - Possess talent and personal traits:
- Self Management - Leading Others - Accountability for Others - Results Orientation - Customer Focus - Self Starting - Goal Achievement - Integrity EDUCATION AND
Experience:
An equivalent combination of education and experience to illustrate a proven track record in the business field.
Job Type:
Part-time Pay:
$17.
00 - $20.
00 per hour Expected hours:
27.
50 per week Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Are you familiar with Google Maps? Do you have any basic construction knowledge? If so, please explain Do you have any experience managing/responding to web chat messages? If so, please explain Are you available to work 12:
30 pm to 6:
00 pm, Monday-Friday?
Experience:
Call Center/ Customer Service:
1 year (Preferred) Work Location:
In person 2 years Monday to Friday In-person Office Are you familiar with Google Maps? Do you have any basic construction knowledge? If so, please explain Do you have any experience managing/responding to web chat messages? If so, please explain Are you available to work 12:
30 pm to 6:
00 pm, Monday-Friday? Call Center/ Customer Service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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