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Automotive Service Advisor/ Automotive Service Writer

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER ? Sign-on bonus for qualified applicants



Isn?t it time you took your automotive service advisor career further?


?


?


Job Description




  • Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have


  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.


  • Consult with customer on applicable service specials.


  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request.


  • Document declines for services and ask for follow-up on future service considerations


  • Keep customer informed on completion times, service expenses, and possible changes.


  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.


  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.


  • Spend quality time building relationship with the customer.?


  • Know the product well enough to answer characteristic and operational questions?regarding the customer?s vehicle.



As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:?




  • Previous automotive service advisor experience required ? 2 years? minimum


  • ADP experience preferred


  • Ford Experienced preferred


  • High CSI rating


  • Outgoing personality with expertise at developing relationships (i.e., a ?people person")


  • Basic MS Office knowledge; computer software and internet proficiency


  • Valid U.S. driver's license




Benefits:


  • Great pay plans


  • Medical, dental, vision


  • 401k


  • Internal Training and development?


  • Customer focused environment






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